Frequently Asked Questions
Discover everything you need to know about shopping with Carla Zampatti.
What is your return policy for online orders?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or exchange.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping delivers within 1-2 business days for most metropolitan areas.
Do you offer international delivery?
Yes, we ship to most international destinations via premium couriers. Shipping costs and delivery times vary by region and will be calculated at checkout.
How can I find my correct size?
Please refer to our comprehensive Size Guide available on every product page. If you are between sizes, we recommend contacting our stylists for personalized fit advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and buy-now-pay-later services such as Afterpay.
Can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.